<h1>Serials Claims</h1>
-<h2>What are Claims?</h2>
-<p>Claims are notices that you send when an issue that was expected has not been received by the library.</p>
-
-<h2>How to lodge a Claim?</h2>
-<p>Make a selection from the drop down list. The "All Vendors" count gives you a count of the total number of current item claims across all vendors.</p>
-<p>There are two ways to lodge a claim with the vendor:</p>
- <ol>
- <li>Using a Letter defined in Notices. Note that you will need to set up the notice.</li>
- <li>Exporting the claims information. This downloads a CSV file to your local machine with all the claim data ready for additional formatting before sending to the vendor.</li>
- </ol>
-
-<h2>How to resolve a Claim?</h2>
-<p>The claim will be resolved once received status has changed. Search for the Subscription and then click "Serial receive" to locate the issue and change it's status.</p>[% INCLUDE 'help-bottom.inc' %]
\ No newline at end of file
+<p>Koha can send email messages to your serial vendors if you have late issues. To the left of the main serials page there is a link to 'Claims'</p>
+
+<p>The links to claims also appears to the left of the subscription detail page</p>
+
+<p>If you don't have a claim notice defined yet you will see a warning message that you need to first define a notice.</p>
+
+<p>Clicking 'Claims' will open a report that will ask you to choose from your various serial vendors to generate claims for late issues.</p>
+
+<p>From the list of late issues you can choose which ones you want to send a claim email to by clicking the checkbox to the left of late issue, choosing the notice template to use and clicking the 'Send notification' button.</p>
+
+<p><strong>See the full documentation for Serial Claims in the <a href="http://manual.koha-community.org/3.10/en/serialclaims.html">manual</a> (online).</strong></p>
+
+[% INCLUDE 'help-bottom.inc' %]
+