Merge remote branch 'kc/new/merge_help' into kcmaster

[koha_gimpoz] / koha-tmpl / intranet-tmpl / prog / en / modules / help / serials / claims.tmpl

diff --git a/koha-tmpl/intranet-tmpl/prog/en/modules/help/serials/claims.tmpl b/koha-tmpl/intranet-tmpl/prog/en/modules/help/serials/claims.tmpl
index be63d4b..44f0707 100644 (file)
--- a/koha-tmpl/intranet-tmpl/prog/en/modules/help/serials/claims.tmpl
+++ b/koha-tmpl/intranet-tmpl/prog/en/modules/help/serials/claims.tmpl
@@ -1,3 +1,17 @@
 <!-- TMPL_INCLUDE NAME="help-top.inc" -->
-<h1>Serials Claims</h1><h2>What are Claims?</h2>  <p>Claims are where an issue that was expected has not been received by the library. The claims interface is used to manage those claims, in particular provide the expected issue information that can be sent to the supplier. </p>  <h2>How to lodge a Claim?</h2>  <p>Make a selection from the drop down list. The &quot;All Suppliers&quot; count gives you a count of the total number of current item claims across all suppliers. </p><p>There are two ways to lodge a claim with the supplier:</p><ol><li>Using a Letter defined in Notices. Note that you will need to set up the notice. </li><li>Exporting the claims information. This downloads a CSV file to your local machine with all the claim data ready for additional formatting before sending to the supplier.</li></ol><h2>How to resolve a Claim?</h2>  <p>The claim will be resolved once received status has changed. Search for the Subscription and then click &quot;Serial receive&quot; to locate the issue and change it's status. </p>  
-<!-- TMPL_INCLUDE NAME="help-bottom.inc" -->
+
+<h1>Serials Claims</h1>
+
+<h2>What are Claims?</h2>
+<p>Claims are notices that you send when an issue that was expected has not been received by the library.</p>
+
+<h2>How to lodge a Claim?</h2>
+<p>Make a selection from the drop down list. The &quot;All Vendors&quot; count gives you a count of the total number of current item claims across all vendors.</p>
+<p>There are two ways to lodge a claim with the vendor:</p>
+       <ol>
+               <li>Using a Letter defined in Notices. Note that you will need to set up the notice.</li>
+               <li>Exporting the claims information. This downloads a CSV file to your local machine with all the claim data ready for additional formatting before sending to the vendor.</li>
+       </ol>
+
+<h2>How to resolve a Claim?</h2>
+<p>The claim will be resolved once received status has changed. Search for the Subscription and then click &quot;Serial receive&quot; to locate the issue and change it's status.</p><!-- TMPL_INCLUDE NAME="help-bottom.inc" -->
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