Merge remote branch 'kc/new/merge_help' into kcmaster

[koha_gimpoz] / koha-tmpl / intranet-tmpl / prog / en / modules / help / serials / claims.tmpl

diff --git a/koha-tmpl/intranet-tmpl/prog/en/modules/help/serials/claims.tmpl b/koha-tmpl/intranet-tmpl/prog/en/modules/help/serials/claims.tmpl
index 380cb85..44f0707 100644 (file)
--- a/koha-tmpl/intranet-tmpl/prog/en/modules/help/serials/claims.tmpl
+++ b/koha-tmpl/intranet-tmpl/prog/en/modules/help/serials/claims.tmpl
@@ -1,3 +1,17 @@
 <!-- TMPL_INCLUDE NAME="help-top.inc" -->
-<h1>Serials Claims</h1><h2>What are Claims?</h2>  <p>Claims are notices that you send when an issue that was expected has not been received by the library.</p>  <h2>How to lodge a Claim?</h2>  <p>Make a selection from the drop down list. The &quot;All Suppliers&quot; count gives you a count of the total number of current item claims across all suppliers. </p><p>There are two ways to lodge a claim with the supplier:</p><ol><li>Using a Letter defined in Notices. Note that you will need to set up the notice. </li><li>Exporting the claims information. This downloads a CSV file to your local machine with all the claim data ready for additional formatting before sending to the supplier.</li></ol><h2>How to resolve a Claim?</h2>  <p>The claim will be resolved once received status has changed. Search for the Subscription and then click &quot;Serial receive&quot; to locate the issue and change it's status. </p>   
-<!-- TMPL_INCLUDE NAME="help-bottom.inc" -->
+
+<h1>Serials Claims</h1>
+
+<h2>What are Claims?</h2>
+<p>Claims are notices that you send when an issue that was expected has not been received by the library.</p>
+
+<h2>How to lodge a Claim?</h2>
+<p>Make a selection from the drop down list. The &quot;All Vendors&quot; count gives you a count of the total number of current item claims across all vendors.</p>
+<p>There are two ways to lodge a claim with the vendor:</p>
+       <ol>
+               <li>Using a Letter defined in Notices. Note that you will need to set up the notice.</li>
+               <li>Exporting the claims information. This downloads a CSV file to your local machine with all the claim data ready for additional formatting before sending to the vendor.</li>
+       </ol>
+
+<h2>How to resolve a Claim?</h2>
+<p>The claim will be resolved once received status has changed. Search for the Subscription and then click &quot;Serial receive&quot; to locate the issue and change it's status.</p><!-- TMPL_INCLUDE NAME="help-bottom.inc" -->
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