<p>Claims are notices that you send when an issue that was expected has not been received by the library.</p>
<h2>How to lodge a Claim?</h2>
-<p>Make a selection from the drop down list. The "All Suppliers" count gives you a count of the total number of current item claims across all suppliers.</p>
-<p>There are two ways to lodge a claim with the supplier:</p>
+<p>Make a selection from the drop down list. The "All Vendors" count gives you a count of the total number of current item claims across all vendors.</p>
+<p>There are two ways to lodge a claim with the vendor:</p>
<ol>
<li>Using a Letter defined in Notices. Note that you will need to set up the notice.</li>
- <li>Exporting the claims information. This downloads a CSV file to your local machine with all the claim data ready for additional formatting before sending to the supplier.</li>
+ <li>Exporting the claims information. This downloads a CSV file to your local machine with all the claim data ready for additional formatting before sending to the vendor.</li>
</ol>
<h2>How to resolve a Claim?</h2>